FAQ

Product Information

• Can I customize the color or design of a clock?
• Do your clocks make a ticking sound?
• Are your clocks battery-operated or plug-in?
• What materials are your clocks made of?
• Do all the gears move on your clocks?
• What makes The Gears Clock different from other wall clocks?

Ordering & Payment

• Can I request a gift receipt or special packaging?
• Do you charge a duty fee for exports?
• Do you charge sales tax?
• Will I receive an order confirmation?
• Do you offer discounts or promotions?
• Can I modify or cancel my order after placing it?

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Shipping & Delivery

• Do you offer free shipping?
• What happens if my package is delayed?
• How can I track my order?
• How long does shipping take?
• Where do you ship from?

Returns & Warranty

• How long does it take to process a refund?
• Can I exchange my clock for a different model?
• How do I return a product?
• Do you offer warranties on your clocks?
• What if my clock arrives damaged or defective?
• What is your return policy?

Installation & Maintenance

• Can I adjust the movement speed of the gears?
• How do I clean my clock?
• How do I change the battery?
• Can I use my clock outdoors?
• How do I install my clock?

Customer Support & Contact

• Do you collaborate with influencers or bloggers?
• How can I stay updated on new arrivals?
• How can I leave a review?
• Do you have a physical store?
• What are your customer service hours?
• How can I contact customer service?